Refund, Returns & Shipping Policy

Last updated: 2.25.26

We want you to love your purchase. If something isn’t right, we’re here to help. Please review the information below regarding returns, refunds, and shipping.

1. Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During busy seasons or promotions, processing times may be slightly longer.

You will receive a confirmation email when your order is placed and a tracking email once your order has shipped.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and delivery location.

We may offer free shipping promotions from time to time. Details will be clearly stated on our website when applicable.

Delivery Time

Delivery times vary based on your location and selected shipping method. Estimated delivery times are provided by the carrier and are not guaranteed.

Once an order has been handed over to the shipping carrier, we are not responsible for delays due to:

  • Weather

  • Carrier disruptions

  • Incorrect shipping information provided at checkout

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned due to an incorrect address, the customer will be responsible for additional shipping charges to resend the package.

Lost or Stolen Packages

If tracking shows a package as delivered but you have not received it:

  • Please check with neighbors or your local carrier first.

  • Contact us within 5 days of the marked delivery date.

While we will do our best to assist, we are not responsible for lost or stolen packages once confirmed delivered by the carrier.

2. Returns for Non-Supplement Items

We accept returns on eligible items within 14 days of purchase.

To qualify for a return:

  • Item must be unused

  • In original packaging

  • In re-sellable condition

  • Receipt or proof of purchase required

Shipping costs are non-refundable unless the item was damaged or incorrect.

Refunds will be issued to the original payment method once the item has been received and inspected.

3. Final Sale Items

The following items are non-returnable:

  • Sale or clearance items

  • Gift cards

  • Opened candles, oils, or personal-use items

  • Seasonal or limited-edition items

We reserve the right to refuse returns that do not meet these conditions.

4. Supplement Return Policy

For safety, quality control, and regulatory reasons:

  • Supplements are final sale once opened.

  • Unopened supplements may be returned within 14 days if sealed and in original condition.

  • We cannot accept returns of supplements that show signs of tampering, damage, or improper storage.

We reserve the right to deny supplement returns that do not meet these requirements.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 3 days of delivery

  • Include your order number

  • Include clear photos of the item and packaging

We will review and provide a replacement or refund as appropriate.

6. Exchanges

We currently do offer exchanges. If exchanges are permitted, they must meet the same eligibility criteria as returns.

7. How to Start a Return

To initiate a return, please contact us at:

Orders@finefettle.store

Include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

We will provide return instructions once approved.

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page with the updated date.